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WAITING TIMES

Atop Ltd are able to offer complete DSA Needs Assessment within 5 working days.

Appointments: 1 working day

Assessments: 5 working days

Reports: 5 working days from assessment


BOOK AN ASSESSMENT

Phone: 01244 513 216/7
or: 0151 225 0234
Fax: 01244 513 218
Email: atop@chester.ac.uk

Or fill in the

Online Referral Form


OUR CENTRES

Atop Ltd have a number of Assessment and Outreach Centres in the North West of England and Wales. You can find us at Chester, Liverpool Science Park, Liverpool City Centre, South Liverpool, Ormskirk, Warrington, Stockport and Colwyn Bay.

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INCLUSIVE FEE

The cost of your assessment of need is paid from the General Allowance of your DSA Award. ATOP LTD will send an invoice directly to your Funder after your assessment has been completed. You will not personally be asked to make any payment towards or for your assessment of need.

The assessment of need fee is an Inclusive Fee. Within six months of your assessment date you will be contacted and offered a review of your needs. A second review will be offered six months prior to course completion.

At any time during your course and after your assessment if you have any concerns regarding your DSA Support please do not hesitate to contact us directly at atop@chester.ac.uk. Please remember to provide your full name and customer reference number.


COMPLAINTS POLICY

Atop Ltd is committed to providing a professional and efficient service. In accordance with our aim to provide a high level of service, we take any complaints seriously and in a non-confrontational manner. All complaints are recorded and monitored so that we can learn from feedback and we will endeavour to enable a full investigation to take place using the three step process.

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DIGNITY AND RESPECT STATEMENT

ATOP LTD aims to provide a working environment where all staff and third parties will be treated with dignity and respect and free of harassment, abuse and bullying, by any person whether an employee or an external third party. All employees and students have a right to be treated, and have an obligation to treat others, with dignity and respect. Bullying and harassment can seriously worsen working and social conditions for staff and students. ATOP LTD is determined to eradicate any such behaviour and any incidents will be regarded extremely seriously and may be grounds for further action including but not limited to disciplinary action for employees or in exceptional circumstances the possible cessation of ATOP LTD services for the individual concerned.